Crazy Carl’s Cricket Farm Guarantee

We guarantee live delivery for all cricket orders provided the following conditions and guidelines are followed. While we take extreme care packaging and shipping our crickets to ensure they arrive alive and kicking, losses will occur. We generously over ship by at least 10% to cover for possible fatalities incurred while in transit. Should the shipment arrive damaged, dead, or become lost in transit, we will replace the crickets or refund the cost of the crickets only, we will not cover shipping.

• All shipments must be received. Do not refuse delivery even if it is damaged or the crickets appear deceased.
• Any issue must be reported with 24 hours of delivery to be considered for a replacement or refund. ( cccricketfarm@gmail.com )
• Shipment choice selected must ensure next day or 2nd day delivery. See shipment page to determine shipment and carrier options.
• The crickets must be physically received in person. We can not guarantee shipments left by a door or mail box unattended.
• Extreme weather shipments are guaranteed where the temperatures in the delivery area are no lower then 20 degrees and no higher then 95 degrees F. We will provide hot and cold pack at no additional charge. Crickets are very hearty and unless actually frozen will simply hibernate. Shipments made where these temperature limits are exceeded are at your risk. We reserve the right to hold shipments due to extreme temperatures when live delivery isn't feasable.

A lot of tender loving care is put into each and every cricket we raise. We are proud of the high quality of the fresh farm raised crickets we offer. We will work with you to ensure that you as well as your pet are satisfied with our crickets and service.